Distance Sales Agreement

This agreement is made between the following parties:

• ✓SELLER: Hanımeli Baharat Ltd. Ltd., SÜLOGLOU ROAD WHOLESALERS AND MANUFACTURERS SITE, C BLOCK No:13, 22100 Edirne
• ✓BUYER: A person registered as a member of www.hanimelibaharat.com shopping site or purchasing without membership
• ✓The name, surname, address and contact information used by the BUYER during site registration shall be deemed as the basis

The subject of this agreement is the determination of the rights and obligations of the parties regarding the sale and delivery of the product/products ordered electronically by the BUYER through the hanimeli-baharat.com website owned by the SELLER, the characteristics and sales price of which are specified below, in accordance with the provisions of Law No. 6502 on Consumer Protection and Distance Contracts Regulation.

Basic characteristics of the product/products subject to the agreement:

• ✓Product name, characteristics, type, quantity, brand/model, color and quantity are specified on the website
• ✓The sale price is specified including all taxes
• ✓Listed prices are valid until updated, and time-limited promotional prices are valid until the end of the specified period
• ✓Expiration date, storage conditions and product labels are specified on the product
• ✓All products are sent with laboratory analysis and quality certificates

Payment and invoicing conditions:

• ✓By confirming the order, the BUYER agrees to pay the total amount and any additional fees
• ✓Payment can be made by credit card, bank transfer, EFT or cash on delivery
• ✓Credit card payments are processed through PCI-DSS certified PayTR secure payment system
• ✓Your credit card information is never stored in our system, it is sent directly to PayTR
• ✓Invoice is sent to the invoice address during product delivery

Delivery process and conditions:

• ✓Product(s) will be delivered to the BUYER or to the person at the specified address within a maximum of 30 days
• ✓The delivery address is the one specified in the order and must be changed before the package is shipped to cargo
• ✓The received package should be inspected; damaged packages should be accepted with a report
• ✓Product packaging should be inspected before opening, damaged products should be reported immediately
• ✓Shipping costs are borne by the BUYER (except in promotional situations)

The BUYER's legal right of withdrawal:

• ✓The BUYER may withdraw from the contract within 14 days from the date of product delivery without giving any reason
• ✓The withdrawal notification must be made by registered mail, fax or email
• ✓To exercise the withdrawal right, the product must be in the condition when delivered, unopened and unused
• ✓The invoice, return form and original box/packaging of the returned product must be sent completely
• ✓The SELLER will refund the amount within 10 days of receiving the withdrawal notification and retrieve the product within 20 days
• ✓Returns of opened food products are not accepted for health and hygiene reasons, unless there is a manufacturing defect

The SELLER guarantees that the products sold are defect-free, complete and suitable for the order. The SELLER provides the product in accordance with principles of honesty and fair dealing, in accordance with the requirements of applicable law, sound and in compliance with standards. If defects are found in the products, the BUYER can use all rights arising from the Law on Consumer Protection (repair, replacement, return, discount). Manufacturer warranty applies to food products. Storage of products under specified conditions and compliance with usage instructions are the responsibility of the BUYER. The SELLER is not responsible for problems arising from improper use or storage conditions.

SELLER's obligations:

• ✓To deliver the product completely, in accordance with the characteristics specified in the order, with warranty documents and user manuals if any
• ✓To maintain and improve service quality
• ✓To exercise necessary care and attention in order fulfillment
• ✓To have the right to reach the BUYER at the communication information provided by the BUYER
• ✓To notify in writing within 3 days and refund the amount within 14 days if the product fulfillment becomes impossible

In case of disputes arising from the agreement:

• ✓Consumer Arbitration Committees are competent within the monetary limits determined by the Law
• ✓Consumer Courts at the BUYER's place of residence or where the service was provided are competent
• ✓Friendly settlement methods are primarily sought to resolve disputes
• ✓Provisions of the Consumer Protection Law are applied
• ✓Turkish Republic Edirne Consumer Arbitration Committees and Courts are competent

If you have any questions or requests regarding the distance sales agreement, you can contact us:

• ✓Email: info@hanimelibaharat.com
• ✓Phone: +90 544 124 39 59
• ✓Address: Cumhuriyet Mah. Nispet Küme Evler Toptancılar Sitesi C Blok No 13