Cancellation and Return Conditions
Customer satisfaction is our priority, we facilitate your return process
General Information
As Hanımeli Baharat, customer satisfaction is our top priority. Your withdrawal and return rights are protected under the Distance Sales Agreement and Consumer Rights. You can find all necessary information for your return and cancellation processes on this page.
Right of Withdrawal
Within the scope of your legal right of withdrawal:
- ✓You can exercise your right of withdrawal within 14 days from the product delivery date
- ✓You do not need to provide any reason to use the right of withdrawal
- ✓You can make your withdrawal notification in writing or with a permanent data storage
- ✓The product delivery date is used to determine the withdrawal period
Return Conditions
Characteristics that products to be returned must have:
- ✓Product packaging must be unopened and in original condition
- ✓Product must be unused
- ✓Product label and seal must not be removed
- ✓Invoice or delivery document must be included in the return package
- ✓Product must be returned complete as it was delivered
Return Process
To initiate the return process:
- ✓Contact our customer service by phone or email
- ✓Return form will be sent after your return request is approved
- ✓Package the product in its original packaging
- ✓Include the return form in the package
- ✓Send with the specified cargo company
- ✓Product is inspected within 3 business days after reaching us
Payment Refund
Payment refund after return approval:
- ✓Your payment will be refunded within 14 days of return approval
- ✓Credit card refunds are made to the same card
- ✓Wire/EFT refunds are made to your specified IBAN
- ✓Cash on delivery orders are refunded by wire transfer
- ✓Card refund may take 1-2 billing cycles depending on your bank
Order Cancellation
To cancel your order:
- ✓Orders not yet shipped can be cancelled free of charge
- ✓Report your cancellation request to customer service
- ✓Withdrawal process starts for shipped orders
- ✓Cancelled order payments are refunded within 3-5 business days
Non-Returnable Products
The following products cannot be returned due to health and hygiene conditions:
- ✓Food products with opened packaging
- ✓Single-use products
- ✓Products prepared on special order
- ✓Discounted products with approaching expiration date
- ✓Products not suitable for return by nature
Returns of these products are only accepted in case of manufacturing defects or damaged delivery.
Damaged or Defective Products
In case of defective product delivery:
- ✓Call our customer service immediately for damaged or missing delivery
- ✓Take photos of the product and cargo packaging
- ✓Report the situation within 24 hours
- ✓Shipping cost is borne by our company for damaged products
- ✓New product shipment or full refund options are offered
Contact
For return and cancellation transactions:
- ✓Email: info@hanimelibaharat.com
- ✓Phone: +90 544 124 39 59
- ✓Address: Cumhuriyet Mah. Nispet Küme Evler Toptancılar Sitesi C Blok No 13