Frequently Asked Questions

No, you must be a member to shop from our site. Membership is completely free and takes only a few minutes. By becoming a member, you can benefit from special campaigns and fast shopping advantages.

Click on the 'Forgot Password' link on the login page. Enter your email address, a password reset link will be sent to you. Click the link to create a new password. Contact our customer service if you encounter any problems.

After logging into your account, you can update your information from the 'My Account' section. You can change name, surname, phone, email, and address information. You'll need to enter your current password for password changes.

Placing an order from our site is very easy! Add the products you want to your cart, review your cart, and click the 'Checkout' button. Enter your delivery information, select payment method, and complete your order. Order confirmation will be sent to your email address.

We accept credit cards (Visa and Mastercard) and debit cards. Payments are processed through the PayTR secure payment system over an SSL connection.

When your order is shipped, a shipping tracking number will be sent to your email address. You can track your order through the shipping company's website or mobile app with this number. You can also track by logging into your account and going to the 'My Orders' section.

No, there is no minimum order amount. You can order any quantity of products. However, you can benefit from free shipping advantage on orders above a certain amount.

None of our spice varieties contain additives or preservatives, and our products are not irradiated.

Yes, our products are tested by independent laboratories and analysis reports are available.

The expiration date of our spices is indicated on the product packaging. Generally, powder spices have 18-24 months shelf life, whole spices have 24-36 months shelf life. We conduct weekly stock tracking to deliver the freshest products to you.

We recommend storing spices in a cool, dry place away from sunlight, in closed containers. Moisture and heat can reduce the aroma and flavor of spices. Refrigeration is not necessary. Storage in original packaging or airtight glass jars is ideal.

You can exercise your right of withdrawal within 14 days from the product delivery date. Products to be returned must be unused, unopened, and in their original condition. Food products cannot be returned after opening due to health and hygiene.

Notify our customer service team of your return request by email or phone. We will send you the return form and shipping instructions. Hanımeli Baharat covers the return shipping fee. Your payment will be refunded within 10 business days after the return is approved.

In case of damaged, missing, or incorrect product delivery, contact our customer service immediately. Take photos of the product and send them to us. In cases where we are responsible, we send a new product covering the shipping cost or fully refund your payment.

After your return request is approved, your payment will be refunded to your account within 10 business days. For credit card payments, it will reflect on your card within 1-2 billing periods depending on your bank's statement period.